Frequently Asked Questions

I (Andrew) lived a nomadic life during my associateship. I traveled from one office to another, carrying my therapy books and resources with me. One of the things I looked forward to the most about licensure was to have an office of my own with a bookshelf to store all this knowledge and my accumulated supplies. When we started Therapy Shelf, I wanted to help set up everyone with the wisdom and tools to practice therapy well. I wanted Chronicler to be on your therapy shelf.

I (Andrew) have personally used Chronicler to write notes in less than two minutes, but my average is more like three and a half minutes. This produces a 5-paragraph note; I feel like that’s a great trade off. In our beta trial, we found that many users achieved similar note times after they became familiar with the program.

Yes! We currently allow our supporters to try out Chronicler for two weeks with no charge. While it does take a little while to get into the groove of writing progress notes with Chronicler, we feel the uptake time is well worth it. Think of how many progress notes you write. Let’s say you write 25 a week for 48 weeks of the year. If your notes previously took you 15 minutes to write, you could now save 240 hours of time. If your time is worth $150 an hour, that’s $36,000 you gain by using Chronicler. Now that’s investing in yourself!

Simply go to https://chronicler.therapyshelf.com/user/login, click “Login,” and enter the email address and password that you used to sign up for your subscription. You can also find this information by viewing the email receipt we automatically send to you after you start a subscription. Please note that this email may be sent to a separate email tab (as in Gmail). We also recommend adding the Chronicler link above to your internet browser’s favorites bar to get your progress notes done even faster.

You will also need a multifactor authentication app in order to log in. This provides a secure method of verifying your identity so that no one else can access your account. You can learn more on our help page.

By far, the best way to partner with us is to refer us to your clinical friends and colleagues. We’re trying to bring all therapists on board this journey of revolutionizing progress notes because therapists and clients benefit alike from efficient notes. We will soon have ways for you to write us a review on our website as well.

You can also reach out to us via our contact us page for more details. You can also reach us there for discounts if you have a members list you would like to offer Chronicler to.

Chronicler works by letting you scroll and click through your way through a progress note. Andrew spent an absurd amount of time carefully studying different modalities and crafting suitable statements while Philip diligently created an efficient code to populate those statements quickly for you. All of this is hosted on the web so that you can access it from anywhere at any time.

Yes! Chronicler is fully HIPAA compliant. We follow robust security protocols to keep your and your client’s information secure.

You can see our BAA here.

Artificial intelligence has many useful applications in the mental health field, but we always want to keep client privacy central to the therapy profession. To that aim, we have BAAs with all our artificial intelligence providers. To keep your client’s information secure, all our AI usage is zero retention.

You can learn more here:

• Business data privacy, security, and compliance | OpenAI

• Security Policy | Deepgram's Docs

Yes. We will no longer charge your card after your cancellation is processed, and you will receive an email confirming that your subscription has been cancelled. You will be able to continue to use Chronicler until the end of your subscription duration.

As fast as Philip’s fingers can code them! We are continuously researching and developing helpful improvements, so you can expect a steady stream of enhancements and innovation in our pursuit to make a better progress note experience.

We made Chronicler to be easily searchable. You can type in the intervention descriptor, the intervention statement, the modality name (like “cognitive” or even the acronym, such as “cbt”). You can also go to your settings (press a button in the upper left corner) to access a list of our currently supported modalities. From there, you can select or deselect modalities to customize the provided statements for your practice.

With an in-depth treatment plan accompanying your progress notes (and the added details such as session date, time, name, treatment location, etc. that most EHRs automatically apply) our progress notes should. I (Andrew) know should statements are cognitive distortions, but I say “should” because we can’t guarantee that they will even though I designed them to. I spent days on the phone with different insurance companies and, while it covers everything they stated, there isn’t a way to validate progress notes before submission. Furthermore, insurance companies often benefit from vague instructions. At the end of the day, your notes are your responsibility. That said, every pdf, textbook, or insurance website that I can find says that our notes are overly sufficient.

We do! You can now use our beta treatment planning feature in Chronicler.